Refund policy
Return & Refund Policy
Thank you for shopping with us. We want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully before requesting a return.
30-Day Return Policy
We offer a 30-day return policy. This means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must:
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Be unused, unworn, and in the same condition as received.
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Include all original tags, accessories, manuals, and packaging.
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Be free from damage caused by misuse, improper handling, or normal wear and tear.
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Be accompanied by proof of purchase (such as your order confirmation or receipt).
Returns that do not meet these conditions may be refused or may be eligible only for a partial refund, as permitted by applicable law.
How to Request a Return
To request a return, please contact us at:
Email: producto161@gmail.com
Please include:
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Your order number.
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The reason for the return.
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Photos or videos if the item is damaged, defective, or incorrect.
Do not send your item back without contacting us first.
If your return request is approved, we will provide detailed return instructions, including the appropriate return address. Returns sent without prior authorization may be refused.
Return Shipping Costs
Unless otherwise required by applicable law, customers are responsible for the cost of return shipping.
If the return is due to:
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A defective product,
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A damaged item,
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An incorrect item received, or
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Any error on our part,
we will provide an appropriate solution at no additional cost to you.
Original shipping charges are non-refundable unless required by applicable law.
Damaged, Defective or Incorrect Items
Please inspect your order immediately upon delivery.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.
To help us process your request quickly, please provide clear photos or videos showing the issue.
We will review your claim and offer an appropriate solution, which may include a replacement, refund, or other resolution.
Lost Packages
If your package appears to be lost during transit, please contact us.
We will investigate the shipment with the shipping carrier before determining whether a replacement or refund is appropriate.
Exchanges
We do not offer direct exchanges.
If you would like a different item, please return the original product (if eligible) and place a new order once your return has been approved.
Order Cancellations
Orders may be cancelled before they have been processed or shipped.
Once an order has been shipped, it cannot be cancelled and must follow the standard return procedure.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
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Gift cards.
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Personalized or custom-made products.
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Perishable goods.
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Beauty and personal care products that have been opened.
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Underwear and other intimate apparel.
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Hazardous materials, flammable liquids, or gases.
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Digital products or downloadable content.
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Clearance or final sale items, unless required by applicable law.
If you are unsure whether your item is eligible for return, please contact us before submitting your request.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
We are not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.
Refund Process
Once we receive your returned item, we will inspect it within approximately 5 business days.
We will notify you by email whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Partial Refunds
We reserve the right to issue a partial refund if the returned item:
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Shows signs of use.
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Is missing original packaging, accessories, manuals, or tags.
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Has been damaged after delivery due to customer handling.
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Is returned in a condition different from that in which it was received.
Right to Refuse Returns
We reserve the right to refuse any return that does not comply with the conditions described in this policy or that appears to involve abuse, fraud, or misuse of our return process.
European Union Customers
If your order is delivered to a country within the European Union, you may have additional rights under applicable consumer protection laws, including the right to withdraw from your purchase within 14 days where applicable.
Nothing in this Return & Refund Policy limits or excludes any consumer rights that cannot be waived under applicable law.
Contact Us
If you have any questions regarding returns or refunds, please contact us at:
Email: producto161@gmail.com